Personalized Support Solutions for Every Client
Personalized Support Solutions
Choose the support level that fits your organization
- Standard Support: Included with your license — access our online help anytime.
- Plus Support: 24×7 email and phone access with fast response times.
- Premium Support: Dedicated specialists for system management and proactive assistance.
Standard Support Starting $49.99
Case: Unlimited
Response Time: 2-business days
Response Type: Email
Training: Online Tutorial
Assign a Rep: Hourly Rate
Setup Administration: n/a
Plus Support Starting $69.99
Case: Unlimited
Response Time: 8-hrs
Response Type: Phone/Email
Training: Web-based (5 or more users) 1-hr
Assign a Rep: Yes (5 or more users)
Setup Administration: Yes (10 or more users)
Premium Support Starting $89.99
Case: Unlimited
Response Time: 2-hrs
Response Type: Phone/Email
Training: Web-based (3 or more users) 2-hrs
Assign a Rep: Yes (5 or more users)
Setup Administration: Yes (10 or more users)
Get Compliant. Get Clarity. Get Lower Costs.
SCLOUDecision products have met our needs-specifically custom board report and stress testing.The product support team is very knowledgeable and responds quickly to questions.
Lori, Portfolio Risk Management, Portfolio $3.5 Billion
